Plan-Do-Check-Act
A Problem Solving Process

• Select the problem to be analyzed

• Clearly define the problem and establish a precise problem statement

• Set a measurable goal for the problem solving effort

• Establish a process for coordinating with and gaining approval of leadership

• Identify the processes that impact the problem and select one

• List the steps in the process as it currently exists

• Map the Process

• Validate the map of the process

• Identify potential cause of the problem

• Collect and analyze data related to the problem

• Verify or revise the original problem statement

• Identify root causes of the problem

• Collect additional data if needed to verify root causes

• Establish criteria for selecting a solution

• Generate potential solutions that will address the root causes of the problem

• Select a solution

• Gain approval and supporter the chosen solution

• Plan the solution

• Implement the chosen solution on a trial or pilot basis

• If the Problem Solving Process is being used in conjunction with the Continuous Improvement Process, return to Step 6 of the Continuous Improvement Process

• If the Problem Solving Process is being used as a standalone, continue to Step 5

• Gather data on the solution

• Analyze the data on the solution

If YES, go to Step 6.

If NO, go back to Step 1.

• Identify systemic changes and training needs for full implementation

• Adopt the solution

• Plan ongoing monitoring of the solution

• Continue to look for incremental improvements to refine the solution

• Look for another improvement opportunity