Quality Guidance Team

Note: The Quality Guidance Team fulfilled its basic mission and was disbanded in 2001. Please fell free to contact any of the past members listed below if you have questions about NCDENR's Organizational Excellence program.

The mission of the Quality Guidance Team (QGT) is to oversee, coordinate, and advise the DENR staff throughout their implementation of organizational excellence. The QGT implements the vision and requirements of the Quality Leadership Team. The QGT provides assistance to the Director of Organizational Effectiveness in the means and methods used to meet the Department's Organizational Excellence Goals. The QGT promotes the concept and benefits of quality-based management and high performance methods at all levels of the organization.

The Quality Guidance Team membership represents all levels of DENR. The Team is composed of the Director of Organizational Effectiveness and Quality and 14 members who represent the main program areas of the Department - Environmental Protection, Natural Resources, and Administration.

The Team assists Divisions in changing from their present state to the desired quality-based state. The QGT helps Divisions and the Senior Leadership Team identifies process improvement opportunities. The QGT consults with the Quality Leadership Team as the "voice" of the field. Finally, the QGT monitors and advises the Quality Leadership Team on the progress of implementation of Organizational Excellence Goals, including Pilot Divisions and process improvement efforts.

The QGT advises and mentors Implementation Divisions throughout their transition period. Specific responsibilities in advising the Implementation Divisions include:

• Identifying technical assistance and resource support in support of transition to high performance and quality methods (i.e., Organizational Effectiveness and Quality Director, Sponsor, Implementation Support Teams).
  

• Developing formal Implementation Guides and assessment/survey methods to assist Divisions and Teams during transition.
  

• Assisting in Organizational Assessments.
  

• Suggesting time lines to DENR and Division leaders for implementing organizational excellence and quality.
  

• Consulting with Implementation Divisions during development of their individual Strategic Plans, goals, objectives, and measures to ensure they support the priorities of DENR's Strategic Plan.

• Assisting in identifying critical skill requirements and facilitating organizational and individual competency training support for Implementation Divisions' leadership and employees.

QGT Members

Barbara Satler, Environmental Specialist, Division of Pollution Prevention and Environmental Assistance, 919-715-6519, fax 919-715-6794, Mail Service Center 1639, Raleigh NC 27699
e-mail: Barbara.Satler@ncmail.net

Bob Midgette, Protection and Enforcement Branch Head, Public Water Supply Section, NCDENR Div. Environmental Health, 1634 Mail Service Center, Raleigh NC 27699-1634
Phone: 919-715-3224, Fax: 919-715-4374
E-mail: robert.midgette@ncmail.net

Boyce Hudson

Chris Russo, Director Organizational Effectiveness and Quality NCDENR 1607 Mail Service Center Attn.: Raleigh NC 27699-1607 Phone: 919-715-4169 Fax: 919-715-3060
E-mail: chris.russo@ncmail.net

Chrystal Bartlett, Public Information Officer, NCDENR Div. Waste Management, 401 Oberlin Rd., Raleigh, NC 27605, Phone 919/733-4996 x425, Fax: 919/715-2715
E-mail: chrystal.bartlett@ncmail.net

Craig Clarke, Asst. Regional Forester, NCDENR Div. Forest Resources, 3490 Big Woods Rd., Chapel Hill, NC 27514-7652, Phone: 919-542-1515, Fax: 919-542-5031,
E-mail: craig.clarke@ncmail.net

Diane Eskenasy, Hydrogeologist, Division of Waste Management, UST Section, 59 Woodfin Place, Asheville, NC 28801
Phone: 828-251-6208 Fax: 828-251-6452
diane.eskenasy@ncmail.net

Dick Roberts, Curator of Exhibits and Design, NCDENR Aquariums Div., NC Aquarium at Fort Fisher, 2201 Fort Fisher Blvd, Kure Beach, NC 28449, Phone: (910) 458-8259 ext. 205, FAX: (910) 458-6812
E-mail: dick.roberts@ncmail.net

Jaye Poole, Administrative Officer, NCDENR Division of Coastal Management, 1638 Mail Service Center, Raleigh, NC 27699-1638, Phone: 919-733-2293, Fax: 919-733-1495
E-mail: jaye.poole@ncmail.net

Jimmy Carter, Deputy Assistant Secretary for Environmental Protection, DENR, 1601 Mail Service Center, Raleigh, NC, 27699-1601, Phone: 919-733-4908, Fax: 919-715-3060,
E-mail: jimmy.carter@ncmail.net

Kim Melvin, Environmental Engineer, Division of Air Quality, Asheville Regional Office, 59 Woodfin Place, Asheville, NC 28801, Phone: (828) 251-6208, Fax: (828) 251-6452
E-mail: kim.melvin@ncmail.net

Michael G. Buhl, Deputy Director, NCDENR Division of Marine Fisheries, P.O.Box 769, 3441 Arendell Street, Morehead City, NC 28557, Phone: 252-726-7021, FAX: 252-726-0254
E-mail: Michael.Buhl@ncmail.net

Ted Bush, Asst. Section Chief, NCDENR Div. of Water Quality Groundwater Section, 1636 Mail Service Center, Raleigh, NC 27699-1636, Phone: 919-715-6172, Fax 919-715-0588
E-mail: ted.bush@ncmail.net